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Customers Frequently Asked Questions
Q
What is landscaping?
A
Landscaping refers to the process of designing, planning, and arranging outdoor spaces to enhance their aesthetic appeal, functionality, and overall value. It involves the use of various elements like plants, hardscapes, water features, and structures to create a harmonious and pleasing environment.
Q
Why is landscaping important?
A
Landscaping provides numerous benefits, including improving property value, enhancing curb appeal, creating functional outdoor living spaces, promoting environmental sustainability, and contributing to a healthier and more enjoyable lifestyle.
Q
What other services do you offer?
A
We offer irrigation systems, pavers, artificial turf, natural sod, decorative rock and concrete curbing.
Q
How can I contact you?
A
Via Email, SMS, or by phone
Q
What are your business hours?
A
From 7am to 8pm MST
Q
What payment methods do you accept?
A
Cash, zelle, check and card payments.
Q
How much do you charge per SqFt? In general, for all services
A
The cost per square foot varies depending on site conditions, area size, and product selection. However, at Viva Landscape & Design we are very fair and honest, and super happy to help!
Q
Do you sell turf / pavers / etc?
A
While we don't directly sell these materials individually, we partner with trusted suppliers to ensure you get the best products at great prices. Our team's expertise lies in seamlessly integrating these materials into your landscaping project, ensuring exceptional results that enhance your property's beauty and value.
Q
Do you guys come to (place)?
A
We do offer on site consultations.
Q
How do I schedule my project?
A
Accepting your quote would be the first step and a representative will reach out within 48 hours to coordinate scheduling.
Q
After project approval, how long (an estimate) will it take to start, and to finish?
A
Ideally 3-24 days after approval to start. However we do prioritize clients' urgents needs. (Just let us know). To finish it will all depend on project specifications. Smaller jobs can be completed in as little to 1 day, as medium size projects can take a few days, and large jobs can take up to a few weeks.
Q
Do you offer discounts or promotions?
A
Yes, we offer promotions depending on the season. And we offer Military discounts.
Q
Why do you need a deposit?
A
Deposits are needed in order to secure the job, coordinate a team, and prepare all needed materials for your project.
Q
Do you have a satisfaction guarantee?
A
Our job is not completed until our customer is fully satisfied.
Q
How do I track my order?
A
Updates on all orders are communicated through operation management.
Q
Are your products/services environmentally friendly?
A
Yes and pet friendly products.
Q
Do you have gift cards available?
A
Not at the moment.
Q
What makes your products/services unique?
A
World class customer service and a passion that drives us to give all our clients our best!
Q
Are your products/services customizable?
A
Yes we offer custom solutions to all our clients based on their specific needs.
Q
Do you guys do concrete?
A
We don't advertise concrete but do offer concrete services.
Q
What are your pavers made of and their dimensions?
A
Concrete pavers are among the most popular and versatile options. They are made by pouring a mixture of cement, aggregate (such as sand or crushed stone), and pigments into molds. Concrete pavers come in a wide range of shapes, sizes, and colors, and they are relatively affordable and durable. Most common paver dimensions are 6x6 inches, 6x9 inches, and 6x2 inches. Economical option (1x1) - pavers are made out of concrete.
Q
Do you need to lay down gypsum in order to put / install sod?
A
Not necessarily, it all depends on site conditions.
Q
Where do you get the turf / sod from?
A
From our local sod partners, fresh sod just for you.
Q
Do you guys clean up when finished?
A
Yes, our team makes sure everything is looking great and clean.
Phone
(602) 524 0770
Email